As a Blue Shield Promise member, you can get a ride to and from your doctor’s appointments at no cost. We will work with you and your doctor to find the right ride for you.
Transportation services are offered at no costNEMT is not a car, bus, or taxi.
Blue Shield Promise covers NEMT rides to medically necessary services. All rides to get prescribed drugs are also covered. A provider must prescribe NEMT rides for you. If the appointment type is covered by Medi-Cal but not through Blue Shield Promise, we will do our best to get you a ride.
Non-medical transportation (NMT)
You can use non-medical transportation (NMT) when you are traveling to and from a doctor’s appointment. You can also use NMT when picking up prescriptions and medical supplies.
Blue Shield Promise lets you use different ways of getting to your medical appointment for covered services. To schedule your ride, contact Blue Shield Promise Transportation Services. You can use public rides like a taxi or bus by calling Blue Shield Promise Customer Care and asking for prepayment assistance.
You can also get a private car ride from a family member or friend. For private rides, we’ll reimburse the driver based on the Internal Revenue Service (IRS) standard medical mileage rate. To get reimbursed, you must tell Blue Shield Promise by phone, email, or in person that you tried and weren’t able to get a ride from Blue Shield Promise Transportation Services. The driver must also provide a valid:
Limits of NMT
Blue Shield Promise covers NMT rides to medically necessary services. All rides to get prescribed drugs are also covered. If the appointment type is covered by Medi-Cal but not through Blue Shield Promise, we will help you get a ride. You do not need a provider to prescribe NMT rides for you.
